British Chocolate Co. – Privacy Statement

At British Chocolate Co., we are deeply committed to respecting and protecting your privacy. This Privacy Statement explains how we collect, use, disclose, and safeguard your personal information when you interact with our website at britishchocolateco.com, our products, or our services. Our approach is guided by our core values of transparency, responsibility, and respect.

1. Overview of Our Privacy Principles
We believe your trust is a cornerstone of our relationship. We handle your personal data with care, guided by these principles:

  • We value and respect the personal data you share with us.
  • We are clear and responsible in how we manage the information in our care.
  • We respect and support your privacy rights.
  • We are dedicated to continually improving our privacy and security practices.

2. Information We Collect
We may collect different types of information to provide and improve our services to you. This may include:

  • Identifiers: Such as your name, email address, shipping address, and account username when you create one.
  • Commercial Information: Such as your purchase history and product preferences.
  • Internet or Network Activity: Such as your IP address, browser type, and information about how you interact with our website (e.g., pages visited).
  • Information You Voluntarily Provide: This includes the content of communications when you contact our customer service, participate in promotions, or submit feedback.

3. How We Use Your Information
The information we collect is used for legitimate business purposes, including:

  • To process and fulfill your orders, including delivery and customer service.
  • To personalize and improve your experience on our website.
  • To communicate with you about our products, services, and offers (where you have agreed to this).
  • For website analytics, security, and fraud prevention.
  • To comply with our legal obligations.

4. Sharing of Your Information
We do not sell your personal data. We may share your information in the following limited circumstances:

  • With trusted service providers who perform functions on our behalf (e.g., payment processing, order delivery, IT support), under strict confidentiality agreements.
  • If required by law, to comply with a legal obligation, or to protect the rights and safety of British Chocolate Co., our customers, or others.
  • In connection with a business transition, such as a merger or sale of assets.

5. Your Privacy Rights and Choices
Depending on your location, you may have certain rights regarding your personal data, which may include the right to access, correct, or delete your information. You can also manage your marketing communication preferences at any time by using the “unsubscribe” link in our emails or by contacting us through our website.

To submit a request regarding your personal data or for any privacy-related questions, please contact us via the dedicated form available on britishchocolateco.com. We are committed to responding to your inquiries promptly.

6. Data Security and Retention
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access or disclosure. We retain your information only for as long as necessary to fulfill the purposes outlined in this statement or as required by law.

7. Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to enhance functionality, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. For detailed information, please refer to our separate Cookies Policy.

8. Links to Other Websites
Our website may contain links to third-party sites. This Privacy Statement does not apply to those sites, and we encourage you to review the privacy policies of any external sites you visit.

9. Updates to This Statement
We may update this Privacy Statement periodically to reflect changes in our practices or for legal reasons. The most current version will always be posted on our website with the “Last Updated” date.

Thank you for trusting British Chocolate Co. with your personal information.