Frequently Asked Questions
Welcome to our FAQ section. Here you’ll find answers to common questions about our products and services. If you need further assistance, please refer to our main website for contact details.
Our Chocolate
What makes your chocolate special?
We are dedicated to creating exceptional chocolate. We carefully source our cocoa beans and use a unique process to highlight their natural flavors. Our chocolate is crafted with attention to detail for a distinctive taste experience.
Do you use sustainable cocoa?
We are committed to ethical and sustainable practices. We work directly with growers to support sustainable farming and community initiatives, aiming to make a positive impact.
Are your products suitable for vegetarians and vegans?
We offer a selection of chocolates suitable for vegetarians. We also have a range of vegan-friendly options made without dairy ingredients. Please check individual product descriptions for details.
Do your products contain allergens?
Our chocolates may contain allergens such as nuts, milk, soy, and gluten. Allergen information is clearly listed on product packaging and on our website. Always review this information before purchasing.
Do you offer sugar-free chocolates?
Yes, we have a variety of chocolates sweetened with alternatives to refined sugar. These are crafted to deliver great taste with less sugar.
Ordering & Payment
How can I place an order?
Orders can be placed online through our official website. The process is simple and secure.
What payment methods do you accept?
We accept all major credit and debit cards, as well as other popular secure online payment methods.
Is my personal and payment information secure?
We use advanced encryption technology to protect all your personal and financial data. Your information is handled with the utmost security.
Can I modify or cancel my order after placing it?
We aim to process orders quickly. If you need to change or cancel an order, please contact us immediately, and we will try to accommodate your request if the order has not yet entered the dispatch process.
Gifts & Special Services
Can I include a gift message with my order?
Yes, you have the option to add a personal gift message during checkout. We will include it with your order.
Do you offer gift wrapping or packaging?
Many of our products come in beautiful, gift-ready packaging. We also offer special gift wrapping options for select items, which can be chosen at checkout.
Do you sell gift vouchers?
Yes, we offer digital gift vouchers that can be purchased online and sent directly to the recipient via email.
Product Care & Storage
How should I store my chocolate?
To preserve quality and flavor, store chocolate in a cool, dry place away from strong odors and direct sunlight. Ideal storage temperature is between 15-18°C.
What is the shelf life of your products?
Shelf life varies by product and is indicated on the packaging. Consume by the ‘best before’ date for the optimal experience.
Why does chocolate sometimes develop a white coating?
This is called ‘bloom’ and is a natural occurrence. It can happen when chocolate is exposed to temperature changes. It is safe to eat, though the texture may be slightly different.
My chocolate arrived damaged. What should I do?
We take great care in packaging. If your order arrives in unsatisfactory condition, please get in touch with our team for assistance.
Other Questions
Do you have physical shops?
Our chocolates are primarily sold through our online website. For any inquiries about product availability, please visit our site.
Can I visit where the chocolate is made?
We do not currently offer public tours of our production facilities.
Do you collaborate with corporate clients or for events?
We welcome corporate and event inquiries. Please contact our dedicated team through our website for more information on bulk orders and custom services.
How can I stay updated on new products and offers?
The best way to stay informed is by subscribing to our newsletter on our website.
Where can I find your full terms and conditions?
Our complete Terms & Conditions, along with other important policies, are available for review on our official website.